Contact Us


 We Would Love to Hear From You!

If you need to contact us with questions, feedback, testimonial or suggestions we would love to hear from you! We create all of our products based on what pet parents tell us they want. Let us know how we can help improve your pet's health and lifestyle. 

Please contact us with any product suggestions you may have. Let us make your wishes for your pet turn into reality. Please remember we will only source our products within North America. 

 

We understand that your question or concern is important and we are eager to help. However, the customer support team is a very small team of 3 and we operate with Eastern Timezone business hours. 

 

So you can be aware of our typical response hours we operate from

  •  8am to 7pm Tuesday-Saturday
  •  8am to 4pm Sunday and Monday


Our call hours are in the
 Eastern Timezone on our toll-free line which also accepts text messages.

  • 11am-7pm Tuesday through Saturday
  • (800-610-3646).

As mentioned our customer service team is a small team of three. Only one of the team, Alex, operates the toll-free number. Alex who is also our pet health and nutrition support specialist of the team does her absolute best to get back to everyone as soon as possible. 


If you do call and 
reach our voicemail please leave a short message and include your name, call back number and your primary contact email so we can get in contact with you as soon as possible. 

 

Any voicemail left gets transcribed by our phone service and sent as a message to our support email. This is so that any other agent online can reach out to you via email if Alex cannot answer your call at that time. Text messages currently do not get sent to the support email.

Drop us a note to contact@purepawnutrition.com. All emails are typically responded to within 24 to 48 hours, Though some delays may occur during weekends and holidays.  

Email: contact@purepawnutrition.com
Call and text us: Toll-Free (800) 610-3646

 

Would You Like to Have Your Faithful Companion Featured On Our Wall of Fame? Want to Get Some Cool Giveaway Prizes or Discounts?

We will feature your babybean for you! Send a video or picture of your cuddlebug with one of our products to contact@purepawnutrition.com or a message to us on Facebook Messenger and your best buddy can steal the show on our pet wall of fame.

Spread the holistic word by capturing your dog or kitty in action running or playing and sharing your short video with us. We will show your pet off and post and share your video with the world. Don’t forget to include your pet’s name! You may be surprised with a cool giveaway or discount. 

We look forward to hearing from you!