All replacements, returns, and refunds are fulfilled by Amazon, but we are here to help and we would love to hear from you. We would be happy to assist you should you request a replacement or refund.
In the event you want to return your product for a refund due to your pet not liking the flavor, contact us first as we have a flavor guarantee. Every pet is an individual and we are here to serve every pet.
If your pet does not like the flavor and you are willing to pay it forward and send your current bottle to a shelter, rescue, friend or family who have pets that can benefit we would be happy to send along a new bottle of a different flavor.
If you have any questions or concerns, simply contact us and we will do whatever it takes to resolve the issue so you and your loved one can be happy and playful again.